Due to the rotating Canada Post strike, Your orders may experience slight delivery delays. We apologize for any inconvenience this may cause, and are committed to minimizing impact to our customers.
Shipping & Delivery
All our packing materials are recycled. This includes the boxes, bubble pack, packing paper & minimal if any, foam peanuts. With our rain forest climate here in B.C. we always make sure to protect the address stickers on all our packages for post. This type of packing takes longer but we think it's worth it.
When you order through our shopping cart, the following shipping charges in Canadian dollars will apply:
Purchase $ 0.01-$19.99, the shipping charges will be -$10.95.
Purchase $20.00-$29.99, the shipping charges will be- $13.95.
Purchase $30.00-$39.99, the shipping charges will be $14.95.
Purchase $40.00-$49.99, the shipping charges will be $15.95.
Purchase $50.00-$99.99, the shipping charges will be $16.50
Orders over $100.00
For larger order please contact us we can offer better shipping rates depending on where you live.
***Please note that due to commercial liability we are not able to ship to the USA at this timePayment can be made using PayPal or you can contact us with your credit card information
We accept Visa and Master Card
Payment can be made using PayPal or you can contact us with your credit card informationPLEASE READ CAREFULLY
FOR YOUR PEACE OF MIND, WE WILL ALWAYS CONFIRM YOUR ORDER WITHIN 48 HRS WITH
A DATE THAT YOU SHOULD EXPECT US TO SHIP YOUR ORDER. WE WILL ALWAYS CLEAR UP
ANY QUESTIONS OR SITUATIONS THAT MIGHT OCCUR WITH YOUR ORDER AT THAT TIME. ON
THOSE RARE OCCATIONS WHEN POSTAGE MAY BE HIGHER THAN CHARGED WE WILL LET YOU
KNOW IF THERE IS ANY ADDITIONAL POST CHARGES BEFORE SHIPPING.
THE ONLY SURPRISE WE WANT YOU TO HAVE IS THE DELIGHT IN HOW WONDERFUL OUR PRODUCTS ARE!
RETAIL ORDERS OVER $100.00- SHIPPING IS FREE
PLEASE NOTE WE HAVE CAREFULLY CALCULATED OUR SHIPPING TO REFLECT Canadian Dollar Costs..
We generally ship within 48 hrs of confirmation of order, anywhere in Canada.
Please contact us as we will be happy to assist you with your order.
We always ship Canada Post Expedited. If you would prefer another
form of shipping please let us know in the comment section of our shopping cart
and we will email you.
Canadian Expedited Features:
• Delivery confirmation (no charge option - always included)
• On-time delivery guarantee when delivery confirmation is selected (which we always do)
• Coverage against loss or damage of $100 included
• Additional coverage available
Delivery Standards: Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally,
and 2 to 7 business days nationally between major Canadian centers. Please note
some rural areas of Eastern Canada may experience a longer ship time. Generally
delivery times are 1 day within the Southern Interior of BC, 2 days to
Vancouver, the Lower Mainland and Fraser Valley, the Sunshine Coast, many
points on Vancouver Island and major centers in Alberta, 3 days to
Saskatchewan, 5 days to major centers in Ontario and Quebec.
Ordering & Payment information
Sisters Making Scents website uses the Paypal shopping cart in Canadian
currency. Paypal is a secure way of making payment on the Internet.
If you are not a member of Paypal, our shopping cart can still accept payment
using most major credit cards... please read information below. If you would
like to use another form of payment please contact us by email to place an
order and make arrangements for payment.
Not a paypal member?
No problem. We choose to use the Paypal
shopping cart so that you can shop in Canadian dollars, but you do not have to
be a member of Paypal to make a payment. Use any of the cards listed above.
Simply follow the directions at the checkout and the shopping cart will walk
you thru it. Still need help? Please contact us and we will be happy to help you.
Exchanges & Returns
At City Soap Company, we are completely confident that you will be over the
moon in love with our Products as soon as you get them.
If however you decide that something you've ordered is not right, feel free to contact us.
Qualified refunds will be provided in the same way that the initial payment was made i.e. Visa payments
will be refunded directly to your Visa, or bank account from Paypal
If you have any concerns regarding this information, please contact us.
Have a specific shipping request?
When you order through our shopping cart, the following shipping charges in Canadian dollars will apply:
Purchase $ 0.01-$19.99, the shipping charges will be -$10.95.
Purchase $20.00-$29.99, the shipping charges will be- $13.95.
Purchase $30.00-$39.99, the shipping charges will be $14.95.
Purchase $40.00-$49.99, the shipping charges will be $15.95.
Purchase $50.00-$99.99, the shipping charges will be $16.50
Orders over $100.00
For larger order please contact us we can offer better shipping rates depending on where you live.
***Please note that due to commercial liability we are not able to ship to the USA at this timePayment can be made using PayPal or you can contact us with your credit card information
We accept Visa and Master Card
Payment can be made using PayPal or you can contact us with your credit card informationPLEASE READ CAREFULLY
FOR YOUR PEACE OF MIND, WE WILL ALWAYS CONFIRM YOUR ORDER WITHIN 48 HRS WITH
A DATE THAT YOU SHOULD EXPECT US TO SHIP YOUR ORDER. WE WILL ALWAYS CLEAR UP
ANY QUESTIONS OR SITUATIONS THAT MIGHT OCCUR WITH YOUR ORDER AT THAT TIME. ON
THOSE RARE OCCATIONS WHEN POSTAGE MAY BE HIGHER THAN CHARGED WE WILL LET YOU
KNOW IF THERE IS ANY ADDITIONAL POST CHARGES BEFORE SHIPPING.
THE ONLY SURPRISE WE WANT YOU TO HAVE IS THE DELIGHT IN HOW WONDERFUL OUR PRODUCTS ARE!
RETAIL ORDERS OVER $100.00- SHIPPING IS FREE
PLEASE NOTE WE HAVE CAREFULLY CALCULATED OUR SHIPPING TO REFLECT Canadian Dollar Costs..
We generally ship within 48 hrs of confirmation of order, anywhere in Canada.
Please contact us as we will be happy to assist you with your order.
We always ship Canada Post Expedited. If you would prefer another
form of shipping please let us know in the comment section of our shopping cart
and we will email you.
Canadian Expedited Features:
• Delivery confirmation (no charge option - always included)
• On-time delivery guarantee when delivery confirmation is selected (which we always do)
• Coverage against loss or damage of $100 included
• Additional coverage available
Delivery Standards: Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally,
and 2 to 7 business days nationally between major Canadian centers. Please note
some rural areas of Eastern Canada may experience a longer ship time. Generally
delivery times are 1 day within the Southern Interior of BC, 2 days to
Vancouver, the Lower Mainland and Fraser Valley, the Sunshine Coast, many
points on Vancouver Island and major centers in Alberta, 3 days to
Saskatchewan, 5 days to major centers in Ontario and Quebec.
Ordering & Payment information
Sisters Making Scents website uses the Paypal shopping cart in Canadian
currency. Paypal is a secure way of making payment on the Internet.
If you are not a member of Paypal, our shopping cart can still accept payment
using most major credit cards... please read information below. If you would
like to use another form of payment please contact us by email to place an
order and make arrangements for payment.
Not a paypal member?
No problem. We choose to use the Paypal
shopping cart so that you can shop in Canadian dollars, but you do not have to
be a member of Paypal to make a payment. Use any of the cards listed above.
Simply follow the directions at the checkout and the shopping cart will walk
you thru it. Still need help? Please contact us and we will be happy to help you.
Exchanges & Returns
At City Soap Company, we are completely confident that you will be over the
moon in love with our Products as soon as you get them.
If however you decide that something you've ordered is not right, feel free to contact us.
Qualified refunds will be provided in the same way that the initial payment was made i.e. Visa payments
will be refunded directly to your Visa, or bank account from Paypal
If you have any concerns regarding this information, please contact us.
Have a specific shipping request?
All orders processed through Sisters Making Scents Co.
© 2002 city soap company A divison of Sisters Making Scents Co.
© 2002 city soap company A divison of Sisters Making Scents Co.