City Soap Company
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Shipping & Delivery

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All our packing materials are recycled.  This includes the boxes, bubble pack,  packing paper  & minimal if any,  foam peanuts. With our rain forest climate here in B.C. we always make sure to protect the address stickers on all our packages for post. This type of packing takes longer but we think it's worth it.

 When you order through our shopping cart, the following shipping charges in Canadian dollars will apply:




Purchase $ 0.01-$19.99, the shipping charges will be -$12.95.

Purchase $20.00-$29.99, the shipping charges will be- $15.95.

Purchase $30.00-$39.99, the shipping charges will be $16.95.

Purchase $40.00-$49.99, the shipping charges will be $17.95.

Purchase $50.00-$99.99, the shipping charges will be $18.50
Orders over $100.00
For larger order please contact us we can offer better shipping rates depending on where you live.

***Please note that due to commercial liability we are not able to ship to the USA at this time 
Payment can be made using PayPal or Square

We accept Visa and Master Card
Payment can be made using PayPal or you can contact us with your credit card informationPLEASE READ CAREFULLY
FOR YOUR PEACE OF MIND, WE WILL ALWAYS CONFIRM YOUR ORDER WITHIN 48 HRS  WITH 
A DATE THAT YOU SHOULD EXPECT US TO SHIP YOUR ORDER.  WE WILL ALWAYS CLEAR UP 
ANY QUESTIONS OR SITUATIONS THAT MIGHT OCCUR WITH YOUR ORDER AT THAT TIME.  ON 
THOSE RARE OCCATIONS  WHEN POSTAGE MAY BE  HIGHER THAN CHARGED WE WILL LET YOU 
KNOW IF THERE IS ANY ADDITIONAL POST CHARGES BEFORE SHIPPING. 
THE ONLY SURPRISE WE WANT YOU TO HAVE IS THE DELIGHT IN HOW WONDERFUL OUR PRODUCTS ARE!

RETAIL ORDERS OVER $100.00- SHIPPING IS FREE
 
PLEASE NOTE WE HAVE CAREFULLY CALCULATED OUR SHIPPING TO REFLECT  Canadian Dollar Costs..

We generally ship within 48 hrs of confirmation of order, anywhere in Canada.                                                                         
Please contact us as we will be happy to assist you with your order.
We  always ship Canada Post Expedited.  If you would prefer another 
form of shipping  please let us know in the comment section of our shopping cart 
and we will email  you.

Canadian Expedited Features:
• Delivery confirmation (no charge option - always included)
• On-time delivery guarantee when delivery confirmation is selected (which we always do)
• Coverage against loss or damage of $100 included
• Additional coverage available
Delivery Standards: Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, 
and 2 to 7 business days nationally between major Canadian centers. Please note 
some rural areas of Eastern Canada may experience a longer ship time. Generally 
delivery times are 1 day within the Southern Interior of BC, 2 days to 
Vancouver, the Lower Mainland and Fraser Valley, the Sunshine Coast, many 
points  on Vancouver Island and major centers in Alberta, 3 days to 
Saskatchewan, 5 days  to major centers in Ontario and Quebec.

Ordering & Payment  information
Sisters Making Scents  website uses the Paypal shopping cart in Canadian 
 currency. 
Paypal is a secure way of making payment on the Internet. 
If  you are not a member of Paypal,  our shopping cart can still accept payment 
  using most major credit cards... please read information below. If you would 
  like to use another form of payment please contact us by email to place an 
order  and make arrangements for payment.

Not a paypal member? 
No problem. We choose to use the Paypal 
shopping cart so that you can shop in Canadian dollars, but you do not have to 
be a member of Paypal to make a payment.  Use any of the cards listed above. 
 Simply follow the directions at the checkout and the shopping cart will walk 
you  thru it. Still need help? Please contact us and we will be happy to help you.

Exchanges & Returns
At City Soap Company, we are completely confident that you will be over the 
moon in love with our Products as soon as you get them.  
If however you decide that something you've ordered is not right, feel free to contact us.
Qualified refunds will be provided in the same way that the initial payment was made i.e. Visa payments 
will be refunded directly to your Visa, or bank account from Paypal 

If you have any  concerns regarding this information, please contact us.  



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    Have a specific shipping request?

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All orders processed through Sisters Making Scents Co.


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